Hotel Kap
den Texstraat 5b
1017 XW Amsterdam
The Netherlands
Phone : +31 (0)20 6245908
Fax : +31 (0)20 6271289
Website : http://www.kaphotel.nl/
September, 2009.
Well, being just back from a two week stay in Nice, Cote d'Azur,France,I once again realise how important it is to keep your finger on all (!) things that might matter in a bussiness as a hotel.
The accomodation we booked was in a really poor state, downright dirty and offered no comfort at all. The owner, who lives in the UK himself, stated later he hadn't been there for over a year and just phoned the cleaner when to stop by.
It was all totally different from the pictures and descriptions shown on the Net.Luckily, we at the Kap, took great care in providing the right info and pictures on our website and brochures, and having daily maidservice done by a proffesional cleaning company,hardly get any complaints., though you can never please them all.
People mostly wish a basic, comfortable and affordable place to sleep, and that is just what we offer.To make their stay that bit extra you can offer various small things.
We noticed guest having late breakfast more frequently, or none at all.So we changed the hours we serve our breakfastbuffet into from 08.00 till 12.00 (Noon). And yes,this gets some pleasent responses, especially if they could eat out in the backpatio.
Then, another general complaint about Amsterdam we tackled this week, is about the long queus at the major museums when wanting to buy entrance tickets. As of this week the hotel sells tickets for the Rijks museum and the Van Gogh museum.
Quiet an investment without any profit, but we think it a good service and are happy to oblige.
So far for today
Regards
Harry
Hotel Kap