Expectations.

Well, back at work for some time now, and almost over the disapointment of the apartment in Nice I rented (see previous posts), I just had an example of how things can go wrong without it being the hotels fault.
Someone checked in today, who booked a single room with shower, through an internet-travel website. He had everything printed out. Very good, I thought, I like it when people travel well prepared.
He was back down at the reception within 3 minutes, with a big stack of papers,obviously a little distraught.
"This is not the room I ordered", he claimed, and showed me a picture of the room he thought he had reserved, taken from the website. It was a picture of a large quad room with ensuite facilities. The caption underneath the picture stated that clearly.
This I explained to him, and showed him on the internet, on the website he booked on, which picture was the right one (including caption).

He refused to stay another minute in this xxxx-hotel. My offering helping him find a hotel that is more to his liking, got greeted with a middlefinger up, and he left.

I hope he is able to find anything at this late time of day on a friday night in high-season, but I am afraid he will end up in one of the last available rooms of a 4 or 5 star hotel, paying at least 5x more then he intended.

The lesson to be learned?
Only print out the relevant information to take on your travels, and read it!

Harry